ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!

ll returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 10 business days from the time your return is received.

Returning a DEFECTIVE ITEM

Unless otherwise specified, we gladly accept exchanges on defective products. PCX Computers must be contacted within 30 days of original invoice date to arrange for return authorization. PCX Computers Canada shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.

Manufacturer Restrictions

Some manufacturers have implemented returns restrictions that prevent PCX Computers Canada from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to PCX Computers Canada FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. PCX Computers Canada cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.

Non-Defective Returns

Returns of NON-DEFECTIVE items that are returnable by PCX Computers Canada to product manufacturers may, at PCX Computers Canada's sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at PCX Computers Canada's sole discretion within 30 days of original invoice date. Please call us at 877-896-5100 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

Software And Consumables

SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.

Rebates

Products offering mail-in-rebates are non-returnable to PCX Computers Canada once the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED or subject to a restocking fee. If you have any questions please call us at PCX Computers Canada BEFORE removing the UPC code from your product.

Returning A Product

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:

Products which are improperly packaged
Products returned to PCX Computers Canada in non-qualified shipping container
Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
Products or packages with barcode label removed
Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (PCX Computers Canada maintains serial number tracking)
DAMAGE: Cracked components or damage to any circuit boards
DAMAGE: Any dents, scratches, defacement or abuse of base casting
DAMAGE: Torn or punctured tape seals
DAMAGE: Loose, damaged or removed screws/fasteners
Product Categories: CPU's, notebooks and other items so labeled with a security seal will not be accepted for return

Step 1: Check Your Return
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packag-ing, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and PCX Computers Canada's return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

Step 2: Return Merchandise Authorization (RMA) Number
Returns will NOT BE ACCEPTED at our warehouse without a valid Return Merchandise Authorization (RMA) number. RMA numbers will expire after 14 business days. Any return we receive after the RMA number expiry date, or without an RMA number will be documented and returned to you.

Step 3: Ship and Insure Your Return
For your protection, We recommend that you insure the package you are returning, in the event the package is lost or damaged in transit. We suggest that you use a traceable carrier that can provide you with proof of delivery. PCX Computers Canada shall not be responsible for items returned that are lost or damaged in transit. Unless otherwise stated, postage and handling charges both to and from our warehouse will be paid by you, the customer, and are non-refundable. At our discretion PCX Computers Canada may pay for or reimburse shipping charges related to the EXCHANGE of DEFECTIVE products only. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.

IMPORTANT NOTICE:
In the event that the product you are returning does NOT meet the requirements described in this policy, the merchandise and packaging will be photographed, documented and returned to you, accompanied by a detailed summary of our determination to deny the return. Please contact us to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.